Privacy Policy

At Herbaluxe Soap, operated by CS Brothers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Please read this Privacy Policy carefully to understand how we use your personal data.

1. Information We Collect

We collect personal information that you provide to us when you make a purchase, sign up for our newsletter, or contact us through our website. This information may include:

• Name
• Email address
• Shipping address
• Billing information (credit card details, PayPal account, etc.)
• Phone number (if provided)

We also collect non-personal information automatically through your use of our website, such as:

• IP address
• Browser type
• Device type
• Pages visited on our website

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and complete your orders
• To communicate with you regarding your order status, delivery, and any issues related to your purchase
• To send you promotional emails (if you opt-in to receive them)
• To improve our website and customer service
• To comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your personal information with trusted third-party service providers to help us complete transactions, such as:

• Payment processors
• Shipping and delivery services
• Marketing services (if applicable)

These third parties are obligated to use your information only to perform the services they are contracted to provide. We ensure they take necessary security measures to protect your data.

4. Data Security

We take reasonable steps to protect the personal information you provide to us. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and take precautions to keep your account information secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device to help us remember your preferences and improve your browsing experience. You can control cookie settings through your browser, but please note that disabling cookies may affect some features of the website.

6. Your Rights

As a customer located in the UK, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Request the deletion of your personal information, subject to legal requirements
• Object to or restrict processing of your personal data in certain situations

To exercise your rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of third-party websites. We recommend that you review their privacy policies before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CS Brothers
31 Newcliffe Road
Manchester, M9 6LY
United Kingdom
Email: info@herbaluxesoap.com